CONTACT + FAQ

.What makes a good photo?
.Can I see a proof of how my product will look?

Unfortunately, we can’t provide a proof before ordering Because the highly personalized nature of our custom-made bobblehead products,each product takes an extraordinary amount of time by skilled craftsmen. But rest assured that if there are any issues, we’ll send you an email for a new image.

.I have a different question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Ordering and Payment

.What is your change/cancellation policy?

For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the molding and shaping has started. To cancel or change it, would mean a charge of 40% restocking fee based on the item’s price, because the item is made to order and can no longer be sold as new. Restocking fee often includes raw material used, human cost, and the handling fee.

If we sent the wrong order or item(s), or you received any broken items, or the quality of the products you received is poor/defective. Please submit a support ticket and attach some clear photos of the items that could present a quality issue, we will offer you a full/partial refund or exchange service.

Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not a science. Since all the sculpting is done based on photographs (which may or may not be good likenesses of the subject), the quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not. With a good photo however, we should be able to obtain a good likeness with our specially-trained artists. here if you have other questions regarding this subject.

.What payment options are available?

We accept all major credit cards as well as PayPal. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

.I have a different ordering/payment question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Product Questions

.Will my bobblehead look exactly like the photo?

Bobbleheads are also known as a 3D cartoonization. This means that the dolls will resemble the person in the photo but with a slight cartoon effect, which is normally added by the artist. This cartoon effect is what makes this product so popular as an amazingly funny and unusual gift. An exact replication of the person's features is not always possible, because photos sometimes fail to capture the true nature of someone’s face. However, our artists will create your figurine with a high degree of resemblance.

.What is proofing?

We will send you in-progress preview photos of your bobblehead during the creation stages. You are able to suggest changes to our artists after you have viewed these proofs. This procedure ensures that you will be fully satisfied with the final outcome.However, late replies to our emails or several change requests will definitely add additional sculpting time.

.I have a different question about your products.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Shipping Questions

.How long does it take to receive my product?

his depends solely on the Sculpting Time in addition to the Shipping Method you select during checkout.

Fabrication Process Timelines:

Standard Shipping - 20 business days (FREE)

Fast Shipping - 15 business days ($9.99)

Faster Shipping - 12 business days ($19.99)

Fastest Shipping - 7 business days ($59.99)

Please note that during the holidays our production time may vary.

.Can I change the destination country on my order?

After placing your order, you may not change your shipping from domestic to international and vice versa.

.Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

  • Customer service email: myfacegiftsservice@gmail.com